Privacy Policy

Introduction and Scope

Exagens takes data privacy seriously. We recognise and value the trust that individuals place in us when providing us with personal data and we are committed to safeguarding the privacy and security of personal data we may collect from visitors to our websites and/or the clients to whom we provide legal and other services.

This Privacy notice aims to help you understand our personal data collection, usage and disclosure practices.

By providing your personal data to us via our Exagens websites, you agree to the processing set out in this Privacy notice.

What and how Exagens collect your information

We may collect the following information:

Information you give us (Client Supplied Data): You may give us information about you by filling in forms on the Platform. The information you give us may include your name, e-mail address, employment details, phone number, etc.

Information we may automatically collect about you: With regard to each of your visits to the Platform we may automatically collect information such as cookies, usage data, IP address etc..

How Do We Use Personal Data?

Exagens will act as a Data Controller. Please see the Data Controller definition.

Exagens will only use your personal data where we are permitted to do so by applicable law.

To provide you with information and services that you request or subscribe to;

To update our records and generally maintain your account with us;

To provide you with special offers, promotions, surveys and other information about services we feel may interest you, where you consent to receiving such information;

To research and development purposes to evaluate and enhance the Platform;

To deal with your queries, complaints or concerns.

Retention of information

We will retain personal information about a user for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required by law and/or regulations. The User can always request that the Data Controller suspend or remove the data

Processing Requests and Inquiries from Data Owners

Withdraw their consent at any time. Users have the right to withdraw consent after they have previously given their consent to the processing of their personal data.

Object to processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.

Access their data. Users have the right to learn if Exagens is processing their data, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the data undergoing processing.

Verify and seek rectification. Users have the right to verify their data accuracy and ask for it to be updated or corrected.

Restrict the processing of their data. Users have the right, under certain circumstances, to restrict the processing of their data. In this case, Exagens will not process their data for any purpose other than storing it.

Have their personal data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their data from Exagens.

Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used, machine-readable format, and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the user’s consent, on a contract that the user is part of, or on precontractual obligations.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Process for Data Subject to Exercise These Rights

Any requests to exercise data subject rights can be directed to Exagens through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Exagens as early as possible and always within one month.

Any complaints or requests can be made to the following email address: security@exagens.com