You’ve heard of Max – an advisor at your bank call center who really stands out. Though not the most experienced or product savvy, and with access to the same information systems as everyone else, Max consistently outperforms in closing rates and customer satisfaction scores. Why? Max understands that product knowledge, CRM data and next best offer/product recommendations are not enough.
Max understands how and when to converse with people on a particular subject, to focus their attention, to maintain their interest, and to build trust.
Unfortunately, even your best advisor can only serve one customer at a time, and only a limited number each day… until now.